What is Wasapi?
Wasapi is a professional multi-agent platform designed to centralize your team and multiple WhatsApp lines into one organized workspace. It helps customer support teams move from chaos and missed messages to fast, controlled, and scalable communication. With features like intelligent chat routing, chatbots, AI assistants, and real-time supervision, Wasapi turns WhatsApp into your most powerful customer channel — without losing the personal touch.
What are the features of Wasapi?
- Smart Chat System: Centralize all conversations with organized inboxes (Open, Waiting, Closed), live multi-agent collaboration, smart auto-assignment, and quick replies to keep response times low.
- Multi-Agent & Multi-Line: Connect several WhatsApp lines (sales, support, collections) and give each agent their own secure login with role-based permissions. Supervise in real time and scale up easily.
- Chatbots & AI Assistants: Automate repetitive tasks 24/7 with no-code chatbot builders. Filter leads, answer common questions, and free your team for high-value interactions. Hybrid mode lets bots and humans work together.
- Sales Funnels: Visual pipeline to track leads from first contact to close. Drag-and-drop stages, assign monetary value, and chat directly from the funnel board.
- Campaigns & Bulk Messaging: Send personalized, API-approved WhatsApp campaigns to thousands of contacts safely. Segment audiences and track delivery, reads, and replies in real time.
- API & Integrations: Connect 2,500+ apps via Make, use webhooks for real-time sync, build custom chatbots with API calls, and leverage WhatsApp Flows for in-chat forms.
What are the use cases of Wasapi?
- Overwhelmed support teams: If your agents are stepping on each other’s toes and customers are left on read, Wasapi assigns chats to specific agents and centralizes everything.
- Supervisors needing full control: Monitor every chat, agent, and line in real time. Correct mistakes instantly and keep a complete history.
- Businesses drowning in repetitive questions: Let chatbots handle FAQs overnight, so your team focuses on complex issues and high-value leads.
- Paid ad campaigns losing leads: Every inbound lead gets captured, attended quickly, and classified so no sales opportunity slips away.
- Multi-line operations: Manage sales, support, and collections from one dashboard without juggling multiple phones or apps.
How to use Wasapi?
- Sign up and choose a plan – Start with a free trial or pick from Plus ($99/mo), Business ($199/mo), or Enterprise ($399/mo) based on team size and line count.
- Connect your WhatsApp numbers – Use the official WhatsApp API (no risk of blocks) to link your existing lines within hours.
- Invite your agents – Create individual logins with roles and permissions. Agents can start chatting immediately from the web dashboard or the mobile app (iOS/Android).
- Set up automation – Build simple chatbots using the visual flow builder (no coding) or train an AI assistant with your business info. Enable smart assignment and quick replies.
- Monitor and optimize – Use the supervision panel to watch real-time chats, listen to conversations, and adjust workflows. Track campaign metrics and funnel stages to improve performance.
