Fin

What is Fin?

Fin is the world’s highest-performing Customer Agent, built to deliver perfect customer experiences across every stage of the journey—from first contact to long-term loyalty. Powered by Intercom’s proprietary AI models, Fin resolves complex issues, handles sales, supports e-commerce, and works seamlessly across chat, email, voice, and more—without needing constant human oversight.

Over 12,000 forward-thinking brands like Anthropic, Rocket Money, and Gamma trust Fin to automate customer interactions while maintaining brand voice, accuracy, and control. Unlike generic AI chatbots, Fin continuously learns from every conversation, improves weekly, and integrates deeply with your existing tech stack—so you get better results faster, with less effort.

What are the features of Fin?

• Industry-Leading Resolution Rates

  Averages 76% resolution rate across customers, with many exceeding 85%, thanks to custom-trained AI models (Apex 1.0 and Apex Flash).
• Full Customer Journey Coverage

  Acts as a unified Customer Agent for service, sales, and e-commerce—handling everything from refunds to product recommendations.
• Deep Integrations

  Connects natively with Salesforce, HubSpot, Freshdesk, Shopify, and more via APIs, data connectors, or MCP—no migration needed.
• Total User Control

  Customize tone, behavior, knowledge, and workflows yourself—no engineering help required.
• Built-in Trust & Compliance

  Certified for SOC 2, ISO 27001, HIPAA, ISO 42001, and more, with data residency options in the US, EU, or Australia.
• Continuous Self-Improvement

  Learns from every interaction and uses AI-powered insights to recommend real-time optimizations.
• Outcome-Based Pricing

  Pay only when Fin delivers value—reducing support costs while scaling automation.

What are the use cases of Fin?

• E-commerce brands

  use Fin to handle order tracking, returns, and personalized product suggestions 24/7.
• SaaS companies

  automate technical troubleshooting, account updates, and billing inquiries without human agents.
• Financial services firms

  securely manage regulated customer queries with audit-ready compliance and zero hallucinations.
• Enterprise support teams

  deploy Fin across voice, chat, and email to maintain consistent service quality globally.
• Growth-focused startups

  scale inbound sales conversations end-to-end—from lead qualification to checkout.
• CX leaders

  leverage Fin’s observability suite to spot emerging issues and deploy fixes before customers complain.

How to use Fin?

• Start with a free trial

  —no credit card needed—to test Fin in your live environment within minutes.
• Connect your helpdesk

  (Intercom, Salesforce, etc.) using pre-built integrations that take under an hour to set up.
• Upload your knowledge base

  and brand guidelines so Fin speaks like your best employee.
• Use the testing suite

  to simulate changes before going live and avoid negative impacts.
• Monitor performance

  via Fin’s analytics dashboard and apply one-click recommendations to boost resolution rates.
• Enable Operator

  (Fin’s automation co-pilot) to auto-update knowledge and tune workflows as your business evolves.