Espressive BaristaGPT is a **conversational AI-based virtual agent** designed to revolutionize workplace support. It combines **digital experience, artificial intelligence, and automation** to provide employees with a single platform for all their workplace needs. With **BaristaGPT**, employees can get quick resolutions to their queries, and it only gets better over time, thanks to its **continuously learning large language model (BaristaLLM)**.

What are the features of Espressive?

* **Conversational AI**: Understands employee language and provides quick resolutions. * **Enterprise and Global Ready**: Supports over 130 languages and 15 enterprise departments. * **Omni-channel**: Works across multiple platforms for seamless support. * **Smart Ticketing**: Automates ticket generation and resolution. * **Analytics**: Provides insights to improve service desk efficiency.

What are the use cases of Espressive?

* **Employee Onboarding**: Helps new hires get up to speed quickly. * **Identity Access Management**: Simplifies access requests and approvals. * **Software Provisioning**: Automates software installation and updates. * **Onsite Support**: Resolves facilities-related issues with AI assistance.

How to use Espressive?

* **For Employees**: Simply type your query into the BaristaGPT interface for instant help. * **For Service Desk Agents**: Use the **Agent Co-Pilot** to automate ticket handling and improve productivity. * **For IT Leaders**: Deploy BaristaGPT to automate your service desk and reduce costs.

BaristaGPT is a conversational AI-based virtual agent that helps employees get quick resolutions to their workplace queries.

How does BaristaGPT improve over time?

BaristaGPT is powered by a continuously learning large language model (BaristaLLM), which improves its understanding and resolution capabilities over time.

Can BaristaGPT support multiple languages?

Yes, BaristaGPT supports over 130 languages, making it ideal for global enterprises.

What is Agent Co-Pilot?

Agent Co-Pilot is a suite of AI capabilities designed to assist service desk agents by automating tasks like ticket field population and knowledge generation.

Espressive

4.0

93.34%

Espressive BaristaGPT is a conversational AI-based virtual agent that automates workplace support, reduces costs, and enhances employee productivity.

Added on: 2025.03.06

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