Question 1

What is ChatBot Live?

Accepted Answer

**ChatBot Integration for LiveChat** is a powerful tool that combines AI chatbot capabilities with LiveChat’s human expertise. It’s designed to provide **24/7 customer support**, reduce wait times, and boost customer satisfaction. Whether you’re handling sales, support, or marketing, this integration ensures your customers get instant, personalized responses.

Question 2

What are the features of ChatBot Live?

Accepted Answer

* **AI-Powered Chatbot**: Instantly resolve up to 80% of customer queries with AI.
* **LiveChat Integration**: Seamlessly transfer chats to human agents when needed.
* **Multilingual Support**: Engage customers in their preferred language.
* **Dynamic Responses**: Provide accurate, context-aware answers.
* **Analytics & Tracking**: Monitor chat performance and customer satisfaction.

Question 3

What are the use cases of ChatBot Live?

Accepted Answer

* **Customer Support**: Handle repetitive queries with AI, freeing up agents for complex issues.
* **Sales & Marketing**: Generate leads and send personalized product recommendations.
* **E-commerce**: Assist customers with orders and product inquiries on platforms like Shopify.
* **Education & Healthcare**: Provide instant answers and support for students or patients.

Question 4

How to use ChatBot Live?

Accepted Answer

* **Sign Up**: Start a free 14-day trial with no credit card required.
* **Connect**: Integrate ChatBot with your LiveChat account in just a few clicks.
* **Customize**: Use the Visual Builder to create chatbot flows tailored to your business.
* **Deploy**: Publish your chatbot and start automating customer interactions.

Question 5

How do I connect ChatBot with LiveChat?

Accepted Answer

Simply add the ChatBot integration from the LiveChat Marketplace or create a chatbot directly in the LiveChat app.

Question 6

Can I use ChatBot and LiveChat with WhatsApp Business?

Accepted Answer

Yes, you can integrate both ChatBot and LiveChat with WhatsApp Business.

Question 7

How many chats can ChatBot handle at once?

Accepted Answer

A single bot can manage up to 500 concurrent chats.

Question 8

Do I need coding skills to use ChatBot?

Accepted Answer

No, you can create a chatbot in just a few clicks without any technical knowledge.

Question 9

Can live agents take over chatbot-handled chats?

Accepted Answer

Yes, agents can take over chats when the “Transfer to agent” action is triggered.