What is Ada?
Ada is an AI-powered customer service automation platform designed to replace basic chatbots. It helps businesses onboard, measure, and coach a top-performing AI agent to resolve over 70% of customer service inquiries efficiently. With Ada, companies can deliver high-quality, personalized, and proactive support across multiple channels and languages, 24/7.
What are the features of Ada?
- Instant Responses: Provide immediate answers 24/7, reducing wait times.
- Proactive Engagement: Prevent issues before they arise with AI that resolves problems at scale.
- Personalized Interactions: Transform every interaction into a unique and meaningful connection.
- Effortless Support: Deliver seamless service experiences with AI that makes every interaction frictionless.
What are the use cases of Ada?
- Ecommerce: Handle customer inquiries about orders, returns, and product details.
- Financial Services: Assist with account management, transactions, and fraud prevention.
- SaaS: Provide technical support and onboarding assistance.
- Gaming: Offer real-time help with game-related issues and account management.
How to use Ada?
- Onboard: Integrate Ada with your existing systems using APIs or SDKs.
- Measure: Gain insights into your AI agent’s performance and identify areas for improvement.
- Coach: Continuously train your AI agent to follow specific rules and processes.
- Extend: Automate support across messaging, voice, and email in over 50 languages.
