What is Enso Connect?
Enso Connect is the leading AI guest experience platform for vacation rentals and boutique hotels. It handles messaging, operations, and revenue from inquiry to checkout — all from one place. Instead of drowning in guest messages, missing upsell opportunities, or hiring more staff, operators use EnsoAI to automate communication, drive upsells, and scale without sacrificing margins. Trusted by 60,000+ listings across 50+ countries, Enso Connect digitizes and monetizes the entire guest journey.
What are the features of Enso Connect?
- EnsoAI — Copilot & Autopilot: Train the AI on your brand voice, policies, and listings. It either drafts replies for your review (Copilot) or runs the full guest journey autonomously (Autopilot) — answering, verifying, upselling, and escalating only when needed.
- Unified Inbox: Centralize all messages from Airbnb, Booking.com, WhatsApp, SMS, email, and phone into one inbox. EnsoAI responds around the clock across every channel.
- Custom Workflows: Build no-code automated workflows triggered by real guest events (e.g., booking confirmed, guest arrives) with conditional branching and multi-channel delivery.
- Boarding Pass Guest App: A single link gives guests digital check-in, WiFi info, upsells, local tips, and Apple Wallet integration — no app download required.
- Automated Upsells & Fees: Surface early check-ins, late checkouts, stay extensions, pet fees, and custom add-ons at the perfect moment. Operators have generated over $50M in upsell revenue.
- AI Training & Guardrails: Run real guest scenarios, coach EnsoAI on the spot, and turn your words into actionable policies accepted in one click.
- Analytics & Sentiment: Track response times, upsell revenue, AI performance, and guest sentiment in real time — catch unhappy guests before they leave a bad review.
- Compliance & Trust: Verify guest IDs, automate guest registration for regulated markets, and protect stays with deposits or damage waivers.
What are the use cases of Enso Connect?
- Scaling from 10 to 100+ properties – Automate repetitive guest questions and check-ins so you don’t need to hire a new person for every 10 new listings.
- Boosting per-stay revenue – Offer upsells like romantic packages, private chefs, spa services, or early check-in automatically — one operator generated €1,821 in upsells in just 11 days.
- Managing multiple brands or markets – Run separate brands, currencies, and teams from one Enso Connect account while keeping everything cleanly separated.
- Handling after-hours guest support – Guests arriving at midnight get digital check-in and boarding pass automatically while the owner sleeps — no calls needed.
- Reducing guest calls – A Paris operator cut guest support calls in half by answering common questions via AI before they ever pick up the phone.
- Staying compliant in regulated markets – Automatically report guest details to local authorities without manual paperwork.
- Improving review scores – With AI sentiment analysis and timely responses, operators maintain Superhost status even across hundreds of listings.
How to use Enso Connect?
- Connect your PMS and channels – Link your property management system (Guesty, Hostaway, Guesty for Pros, etc.) and add your OTA accounts (Airbnb, Booking.com) to pull in all reservations.
- Train EnsoAI on your brand – Add your listings, policies, brand voice examples, and run real guest scenarios to coach the AI. Accept or tweak the suggested policies it creates.
- Set up your workflows – Build automated triggers for check-in instructions, late checkout offers, guest verification, and more — no coding needed.
- Launch the Boarding Pass – Customize the guest app link with check-in details, upsells, and local tips. Share it automatically with every booking.
- Choose your mode: Copilot or Autopilot – Start with Copilot to review AI drafts before sending, then switch to Autopilot when you trust the AI to handle things on its own.
- Monitor and optimize – Use the analytics dashboard to track response times, upsell conversion, and guest sentiment. Double down on what works.
