Question 1

What is Enso Connect?

Accepted Answer

Enso Connect is a **digital guest experience platform** that transforms how vacation rentals and hotels engage with their guests. It combines **AI-powered communication**, **contactless check-in**, and **custom upsells** to simplify operations and boost revenue, making guest management smooth and effective.

Question 2

What are the features of Enso Connect?

Accepted Answer

* **Boarding Pass & Digital Check-in/Checkout:** Quickly guide guests to their property with a custom web app and smart lock integration.
* **Unified Messaging Inbox:** Manage SMS, emails, WhatsApp, and OTA messages in one clear interface.
* **AI-Powered Communication:** Automate responses, analyze sentiment, and generate smart messaging.
* **Personalized Upsells & Experiences:** Offer curated add-ons to increase earnings per booking.
* **Digital Guidebooks:** Deliver timely property details and local tips to make guests feel at home.
* **Custom Automations & Workflows:** Use simple If-This-Then-That logic to streamline tasks.
* **Inquiry Converter & Reporting Dashboard:** Transform inquiries into bookings while tracking performance.
* **CRM & Guest Data Management:** Centralize guest information to drive repeat direct bookings.

Question 3

What are the use cases of Enso Connect?

Accepted Answer

* Vacation rental and boutique hotel management.
* Enhancing guest check-in processes and communication.
* Boosting revenue with personalized upsell opportunities.
* Automating property access and guest verification.
* Streamlining operations with real-time insights and reports.

Question 4

How to use Enso Connect?

Accepted Answer

* Schedule a demo through the Enso Connect website.
* Set up your digital guest app with easy-to-follow steps.
* Integrate your property management systems and smart devices.
* Customize upsells and branding to match your style.
* Use the unified inbox to manage and automate all guest communications.

Question 5

What is Enso Connect?

Accepted Answer

It’s a digital guest experience platform built for vacation rentals and hotels, offering a complete suite of smart tools.

Question 6

How does contactless check-in work?

Accepted Answer

Guests get a custom boarding pass and secure access via smart lock integration, streamlining their arrival.

Question 7

Can Enso Connect help increase revenue?

Accepted Answer

Yes, personalized upsells and automated messaging lead to higher guest spending and better overall efficiency.

Question 8

Is the platform user-friendly?

Accepted Answer

Absolutely. Enso Connect is designed for ease of use with simple setup steps and seamless integration with your current systems.