What is Yellow.ai?
Yellow.ai is an AI-first customer service automation platform designed for enterprises. It helps businesses enhance efficiency, improve customer experience, and streamline support with cutting-edge AI solutions. Whether it’s voice, chat, or email, Yellow.ai delivers human-like interactions across multiple channels.
What are the features of Yellow.ai?
- VoiceX: Incredibly human-like voice AI agents that handle complex conversations autonomously.
- Multi-LLM Architecture: Continuously trained on billions of conversations for scalability, speed, and accuracy.
- Omnichannel Support: Seamless integration across 35+ channels for a unified customer experience.
- AI Analytics: Real-time reports and dashboards to track performance and improve CSAT.
- 150+ Integrations: Plug-and-play integrations with platforms like Zendesk, Genesys, and HubSpot.
What are the use cases of Yellow.ai?
- Customer Service: Automate and personalize support to reduce customer effort.
- Employee Experience: Enhance agent productivity with AI-powered tools.
- Healthcare: Provide multilingual support for patient education and care.
- Retail: Streamline e-commerce customer interactions with 24/7 AI assistance.
- BFSI: Offer secure, efficient banking and insurance support.
How to use Yellow.ai?
- Set Up: Integrate Yellow.ai with your existing systems using 150+ pre-built integrations.
- Customize: Use the no-code builder to design dynamic AI agents tailored to your needs.
- Monitor: Track performance with real-time analytics and dashboards.
- Scale: Deploy AI agents across multiple channels for seamless customer support.
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