Question 1

What is TheyDo Journey AI?

Accepted Answer

**Journey AI by TheyDo** is your go-to tool for uncovering hidden customer insights and business opportunities. It’s designed to help you map and analyze customer journeys at scale, making it easier to spot pain points and opportunities you might have missed. Whether you’re dealing with feedback, support logs, or raw research data, Journey AI simplifies the process, giving you actionable insights in minutes.

Question 2

What are the features of TheyDo Journey AI?

Accepted Answer

* **Mine Journeys**: Extract valuable insights from feedback, support logs, and survey responses.
* **Enrich Insights**: Assess variability, sentiment, and impact to refine your understanding of customer pain points.
* **Reveal Opportunities**: Standardize processes and drive faster adoption across teams.
* **Summarize Insights**: Create actionable summaries from your customer journey framework.
* **Insight Score**: Rank insights based on sentiment, recurrence, and variability for better decision-making.

Question 3

What are the use cases of TheyDo Journey AI?

Accepted Answer

* **Retail Banking**: Saved €1.3M annually by solving customer pain during debit card renewals.
* **Customer Experience Design**: Enhanced overall customer experiences with streamlined journey mapping.
* **Multi-step Workflows**: Integrated workflows to move from insight to implementation, aligning business priorities with real data.

Question 4

How to use TheyDo Journey AI?

Accepted Answer

* **Data Mining**: Upload your feedback, support logs, or survey responses to start mining insights.
* **Insight Enrichment**: Use the Insight Score to assess and rank your findings.
* **Journey Mapping**: Create live journey maps that are constantly updated with the latest insights.
* **Actionable Summaries**: Generate concise summaries to guide decision-making.

Question 5

How will Journey AI respect data privacy policies?

Accepted Answer

All your workspace data is stored and processed within the European Economic Area and is not shared with third parties.

Question 6

Will my data be used for other purposes?

Accepted Answer

No, your data remains private and is not used for training or service improvements.

Question 7

Is Journey AI free?

Accepted Answer

Users on the starter plan get one AI generation every 3 hours for free. Unlimited use is included in all paid plans.

Question 8

How should I structure my interviews for Journey AI?

Accepted Answer

Check out the Journey AI interview script template for tips on getting started.

Question 9

Does Journey AI work with languages other than English?

Accepted Answer

Yes, it can analyze research in other languages and provide English descriptions while retaining original quotes.