TapTalk.io offers **complete chat solutions** designed to enhance customer engagement and streamline communication for businesses. With a focus on **omnichannel messaging**, TapTalk.io helps you connect with customers across various platforms seamlessly.

What are the features of Tap Talk?

* **Multiple Broadcast**: Send messages to multiple contact segments at once, saving time and ensuring your message reaches the right audience. * **Cases per Hour**: Get automated, real-time reports on the total number of cases created, unassigned, and resolved hourly to track team performance. * **Shared Media**: Easily access all media and documents shared with contacts in one place, simplifying your interactions. * **Message Info**: Quickly check the status of your sent messages to see if they have been delivered, read, or are still pending.

What are the use cases of Tap Talk?

* **Customer Support**: Manage customer inquiries efficiently across multiple channels. * **Sales Management**: Use a single dashboard to handle sales interactions on various social platforms. * **Marketing Campaigns**: Execute targeted marketing campaigns through multiple messaging channels.

To get started, create your account on TapTalk.io, customize your dashboard, and integrate your preferred messaging channels. Follow the documentation for detailed integration steps.

OneTalk is a single dashboard to manage WhatsApp, Twitter, FB Messenger, Telegram, LINE, and email, enhancing your sales, marketing, and support experience.

What social media channels can be integrated with OneTalk?

You can integrate WhatsApp SME, WhatsApp Business API, Instagram DM, FB Messenger, Twitter DM, Live Chat, and LINE.

How do I integrate channels into OneTalk?

You can refer to the documentation available at https://docs.taptalk.io/onetalk-omnichannel-documentation/onetalk-channel-integration for integration steps.

What is a Chatbot? What features are available?

A Chatbot is an AI program that simulates conversations with users. TapTalk offers FAQ Chatbots and Assign Topic Chatbots.

Tap Talk

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TapTalk.io provides a user-friendly platform for managing customer interactions across multiple channels, enhancing engagement and support.

Added on: 2025.02.19

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