What is Retorio?
Retorio is an AI-powered sales coaching platform built for enterprise teams that want to turn ordinary training into real-world results. Instead of sitting through workshops and forgetting most of it, your reps get to practice the toughest client conversations—on video or phone—with lifelike virtual twins that push back, object, and surprise them just like real customers. After each role-play, Retorio analyzes what they said and how they said it (words, tone, body language) and gives clear, actionable feedback. The goal? Help every seller become a trusted advisor who closes more deals, faster. It's like having a personal coach available 24/7 for your whole team.
What are the features of Retorio?
- Multimodal Behavioral Feedback: Analyzes verbal content, voice characteristics (pace, pitch, tone), and visual cues (facial expressions, eye contact, posture) to give feedback that goes way beyond simple checklists.
- Hyper-Realistic Virtual Clients: Choose from 93 photorealistic avatars with 38 voices and 14+ languages. Each persona has its own personality, objections, and buying signals—so practice feels real.
- Content Generator: Turn your playbooks, battle cards, product docs, or compliance guidelines into ready-to-use coaching sessions in minutes—no L&D team needed.
- Persona Generator: Create virtual twins of your actual customers by defining their needs, pains, and behaviors. Reuse them across dozens of scenarios.
- Enterprise Reporting: Track readiness at the individual, team, and regional level. Surface the highest-impact coaching opportunities and see exactly how training affects revenue.
- EU-Hosted & Compliant: GDPR compliant, EU AI Act aligned, ISO 27001 certified. Your data stays in the EU and never trains the platform's models.
What are the use cases of Retorio?
- Sales Coaching: Reps practice cold calls, discovery, negotiation, and objection handling in a safe environment, then get personalized feedback to close more deals.
- Onboarding Training: New hires practice real customer interactions from day one—learning product knowledge, brand voice, and engagement style—so ramp-up time drops from weeks to days.
- Product Training: Auto-generate practice scenarios from product sheets or slide decks. Measure how well your team understands new launches or updates.
- Leadership Development: Managers rehearse difficult conversations like performance reviews, salary negotiations, and conflict resolution with dynamic AI personas.
- Customer Service Training: Contact center agents handle complaints, upselling, and support calls more efficiently and empathetically, improving NPS and first-call resolution.
- After-Sales Training: Train service teams to turn post-purchase interactions into loyalty-building moments and upsell opportunities.
How to use Retorio?
- Log in to the Retorio platform with your company account (it integrates with SSO and LMS).
- Select a scenario from your assigned coaching programs, or let your admin build one from your playbooks.
- Start a practice session with a virtual client—either a video call or voice-only simulation. The avatar responds to your words and tone in real time.
- Receive immediate feedback after each role-play. See your overall score, breakdown by skills (active listening, empathy, confidence, etc.), and specific coaching moments.
- Review your session replay to see exactly where you did well and where you can improve. Watch highlights of key moments.
- Repeat as often as you like. Each attempt is isolated, so you can practice the same scenario until the right behavior becomes automatic.
