What is Condens?
Condens is a smart, all-in-one platform that helps teams store, analyze, share, and scale customer insights—without the usual chaos of scattered notes, recordings, and spreadsheets. Whether you're a solo researcher or part of a large enterprise, Condens turns raw user feedback into clear, actionable findings fast.
Built for speed and collaboration, Condens uses AI-powered tools to cut through manual busywork like transcription and tagging. It creates a centralized research hub where every team member—from product managers to executives—can access real customer voices, spot trends, and make decisions backed by evidence.
What are the features of Condens?
- AI-Powered Analysis: Instantly uncover patterns, auto-generate summaries, and tag insights with smart AI that learns from your data.
- Research Repository: Store all customer data—recordings, notes, feedback—in one secure, searchable, and organized place.
- Multilingual Transcription: Automatically transcribe interviews in multiple languages with speaker recognition and AI bookmarks.
- Split-Screen Workspace: Tag raw data on one side while building findings on the other—no tab switching needed.
- Whiteboard & Reporting: Create visual, evidence-backed reports and whiteboards to share compelling stories with stakeholders.
- Enterprise Security: Enjoy SOC 2, GDPR, HIPAA, and CCPA compliance, plus SSO, 2FA, and encrypted data protection.
- Team Collaboration: Invite teammates, assign roles, control access, and collaborate in real time—safely and seamlessly.
- Tool Integrations: Share insights directly in Slack, Teams, and other tools your team already uses.
What are the use cases of Condens?
- Product teams analyzing user interviews to prioritize feature updates based on real pain points.
- Enterprise UX researchers breaking down silos by creating a single source of truth for global teams.
- Customer support leaders turning feedback tickets into thematic insights to improve service quality.
- Startups scaling their research practice quickly without hiring extra analysts.
- Marketing teams validating campaign messaging using direct customer quotes and behaviors.
- Stakeholders staying engaged through self-serve access to highlights and reports—no jargon required.
How to use Condens?
- Import recordings, notes, or survey responses directly into Condens—supports audio, video, and text.
- Let AI auto-transcribe sessions (even in multiple languages) and suggest key moments with smart bookmarks.
- Use the split-screen view to tag raw data while simultaneously drafting insights and findings.
- Organize insights with custom tags, then search across all projects to connect themes over time.
- Build shareable whiteboards or reports with embedded clips, quotes, and visuals to tell a clear story.
- Invite teammates or stakeholders with controlled access—choose who sees what, ensuring privacy and relevance.
