What is Truora?
Truora is a powerful digital platform that helps businesses securely connect with their customers using trusted identity verification, background checks, WhatsApp automation, and electronic signatures. Designed for industries like banking, fintech, e-commerce, insurance, and real estate, Truora streamlines onboarding, reduces fraud, and boosts customer engagement—all while staying compliant with regulations like KYC and AML.
By combining digital identity validation, automated WhatsApp chatbots, background screening, and legally valid e-signatures, Truora creates seamless, secure user experiences that increase conversion rates, cut operational costs, and build trust at every touchpoint.
What are the features of Truora?
- Digital Identity Validation: Verify users instantly with document authentication, facial recognition, and liveness detection to prevent impersonation and meet compliance requirements.
- Background Checks (TruChecks): Access national and international criminal, judicial, credit, and police records from official sources—ideal for vetting customers, employees, or vendors.
- WhatsApp Customer Engagement: Build AI-powered chatbots on WhatsApp for 24/7 sales, support, and marketing campaigns that drive conversions and reduce response times.
- Electronic Signature (ZapSign): Send, sign, and store documents legally and securely via WhatsApp, email, or web—with real-time tracking and automatic notifications.
- Multi-Channel Onboarding: Combine identity verification, background checks, and e-signatures into one smooth digital journey for faster user activation.
- Risk Intelligence & Alerts: Get automated alerts when a user’s background status changes, helping you proactively manage risk.
What are the use cases of Truora?
- Fintech KYC Onboarding: Instantly verify new users’ identities during account creation to comply with AML/KYC rules and reduce drop-offs by up to 90%.
- Insurance Sales Automation: Use WhatsApp chatbots to collect customer info, quote policies, and close sales—boosting conversion by over 60%.
- E-commerce Customer Support: Automate order updates, returns, and FAQs via WhatsApp, cutting support costs by 80% while improving satisfaction.
- Marketplace Trust & Safety: Validate both buyers and sellers with ID checks and background screening to reduce fraud and increase transaction confidence.
- HR Candidate Screening: Quickly verify job applicants’ backgrounds and collect signed contracts electronically—cutting hiring time by 30%.
- Real Estate Document Signing: Send lease agreements or purchase contracts via ZapSign and get them signed in minutes through WhatsApp.
How to use Truora?
- Sign up for a Truora account and select the products you need (identity, background checks, WhatsApp bots, or e-signature).
- Integrate Truora’s APIs or no-code tools into your website, app, or CRM using developer guides or pre-built templates.
- Customize your WhatsApp chatbot flows using the visual builder—no coding required—to handle sales, support, or notifications.
- Upload documents to ZapSign, add signer details, and send via WhatsApp or email for legally binding signatures.
- Set up automated background check triggers based on user actions (e.g., new registration or high-value transaction).
- Monitor performance and risk alerts through Truora’s dashboard to optimize conversion and security in real time.
