Question 1

什麼是Powered_by Agency？

Accepted Answer

**Custom AI Agents for SMBs | Automated AI Voice, Email, & SMS-Text**  
Deploy AI agents for voice, email, and SMS to automate customer interactions, boost engagement, and accelerate business growth. Our AI agents are custom-trained on your business and can handle support, sales, and scheduling.

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Question 2

Powered_by Agency的特色是什麼？

Accepted Answer

* **Custom-Trained AI Agents**: Our AI agents are trained on your FAQs, call transcripts, CRM notes, and SOPs to answer like your best employee.  
* **Omni-channel Support**: Voice, chat, email, and SMS run off the same brain, ensuring seamless customer interactions across channels.  
* **Brand-Tuned Personality**: Choose a pre-built voice or create a bespoke tone that matches your brand's vibe. The AI rebrands with you—no hard-coded scripts to rewrite.  
* **24/7 Availability**: Provide instant responses and support to your customers at any time.  
* **Performance Monitoring & Optimization**: Continuously improve your AI agent's performance with feedback loops and analytics.

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Question 3

Powered_by Agency的使用案例有哪些？

Accepted Answer

* **Auto Dealerships**: Streamline vehicle inquiries and booking test drives with AI-powered conversations.  
* **Hotels & Hospitality**: Handle reservations and guest services 24/7 with personalized AI assistance.  
* **Insurance Firms**: Automate claims processing and policy inquiries for faster customer service.  
* **Real Estate Agencies**: Schedule property viewings and answer queries about listings instantly.  
* **Software as a Service (SaaS)**: Provide instant technical support and handle customer inquiries efficiently.  
* **Retail Stores**: Never miss a customer call again—even during peak hours.

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Question 4

如何使用Powered_by Agency？

Accepted Answer

1. **Discovery & Strategy**: Identify your top objectives and assess your existing systems.  
2. **Custom AI Design & Integration**: Develop and deploy an AI agent that mirrors your brand's style and integrates with your systems.  
3. **Training & Knowledge Transfer**: Train your team and test the AI agent before going live.  
4. **Continuous Optimization**: Monitor performance and update the AI agent to maintain top-notch results.

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Question 5

**What is an AI Agent?**

Accepted Answer

An AI agent is a custom-trained AI solution that handles customer interactions across voice, email, SMS, and chat, mirroring your business's unique style and processes.

Question 6

**How does an AI Agent differ from a chatbot?**

Accepted Answer

Unlike generic chatbots, AI agents are custom-trained on your business data and can handle complex tasks like sales, support, and scheduling across multiple channels.

Question 7

**Why should SMBs adopt AI agents in 2025?**

Accepted Answer

AI agents help reduce response times, cut support costs, and provide 24/7 availability, giving SMBs a competitive edge.

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