What is Rannkly?
Rannkly is an AI-powered online reputation management platform for businesses, especially multi-location hotels, restaurants, and retail chains. It helps collect, monitor, analyze, and respond to customer reviews across Google, Swiggy, Zomato, and other platforms from a single dashboard. The tool also handles social media scheduling, campaign management (SMS, WhatsApp, Email), messaging with a unified inbox, website widgets, and a POS system. Ideal for teams that need to centralize customer feedback, track competitor benchmarks, and automate responses without switching between multiple apps.
What are the features of Rannkly?
- AI-Powered Review Management: Automatically collect, monitor, analyze, and respond to reviews from multiple platforms using AI assistance. Includes competitor analysis and automated reply suggestions.
- Unified Social Media Management: Schedule, publish, and monitor posts across locations from one calendar. Use AI to respond to comments and track brand mentions.
- Multi-Channel Campaign Management: Create and automate SMS, WhatsApp, and email campaigns. Includes ready-to-use messaging templates and behavioral triggers for drip campaigns.
- Centralized Messaging & Chatbots: Break down silos with a unified inbox for all messaging platforms. Deploy intelligent chatbots to handle common customer interactions.
- Rannkly Forms & Website Widgets: Build custom complaint, survey, and feedback forms. Embed social proof widgets, review widgets, live chat, and chatbot directly on your website.
- POS & Desk for Hospitality: Manage billing, orders, inventory, and loyalty programs with a smart point-of-sale system. Desk module acts as an AI operating layer for hotel front-office tasks.
What are the use cases of Rannkly?
- Hotel general managers can monitor guest reviews across OTAs, respond quickly, and track service recovery in one place.
- Restaurant chains can collect feedback from Swiggy, Zomato, and Google, then automate replies and refunds.
- Marketing teams can schedule and publish social media posts across multiple locations from a single calendar.
- Retail businesses can send targeted SMS or WhatsApp campaigns to customers and track engagement.
- Hotel front-office teams can use Desk to automate guest requests and streamline operations.
How to use Rannkly?
- Sign up for a free demo or trial—no credit card required.
- Connect your business profiles (Google, social media, OTAs, etc.) to the platform.
- Set up automated review collection triggers and AI response templates.
- Configure your unified inbox to manage all messaging channels in one view.
- Explore the campaign builder to create your first SMS, WhatsApp, or email campaign.
