What is Podium?
Podium is an AI-powered lead generation and management platform designed to help businesses convert more leads and increase revenue. It's like having a 24/7 virtual assistant that handles all your customer interactions, from initial contact to follow-up, ensuring no lead slips through the cracks. Whether you're in the automotive, aesthetics, home services, or retail industry, Podium's AI Employee can be customized to fit your specific needs, making it a versatile solution for any business.
What are the features of Podium?
- AI Employee: A virtual assistant that works around the clock to manage leads, respond to inquiries, and schedule appointments.
- Consolidated Inbox: See all your calls, texts, website chats, reviews, and third-party app messages in one place, so you never miss a lead.
- Fast Lead Response: Podium AI responds to leads in under a minute, increasing your chances of a sale by over 45%.
- Review Management: Automatically request and respond to reviews on Google and Facebook, helping you rank higher in search results.
- Customizable Workflows: Tailor the AI to handle specific situations and escalate issues as needed, ensuring a personalized experience for your customers.
- Integrations: Seamlessly integrate with popular tools like ServiceTitan, Google, and Facebook to streamline your operations.
What are the use cases of Podium?
- Automotive Sales and Service: Capture and convert leads from potential car buyers, and manage service appointments for existing customers.
- Aesthetics and Wellness: Handle appointment scheduling and follow-ups for medical spas, dental practices, and other wellness services.
- Home Services: Manage leads and appointments for HVAC, plumbing, and other home service providers, ensuring timely and efficient communication.
- Retail: Assist with customer inquiries, manage inventory, and drive repeat business through personalized text marketing campaigns.
- Enterprise Solutions: Scale your operations with an AI employee that can handle a high volume of leads and customer interactions across multiple locations.
How to use Podium?
- Set Up Your Account: Sign up for Podium and configure your account settings, including business hours, response templates, and integration preferences.
- Train the AI Employee: Customize the AI to fit your business needs, including specific scripts and escalation procedures.
- Monitor and Respond: Check your consolidated inbox regularly to see all incoming messages and respond as needed, or let the AI handle it for you.
- Request and Respond to Reviews: Use the review management feature to automatically request and respond to customer reviews on Google and Facebook.
- Analyze Performance: Use the built-in analytics to track your lead conversion rates, response times, and overall customer satisfaction.
