Vtiger CRM

What is Vtiger CRM?

Vtiger CRM is a customer relationship management platform that unifies marketing, sales, and support operations around shared customer data. It serves teams ranging from startups to enterprises across industries such as IT, manufacturing, real estate, and financial services. The vendor states the system is built around an open-source core and claims compliance with GDPR and ISO standards.

What are the features of Vtiger CRM?

• Unified customer view (One View)

  Presents marketing, sales, and support interactions for each contact in a single interface.
• AI tools (Calculus AI)

  Includes a chatbot, prompt builder, generative AI designer, and prediction AI designer for building automated agents.
• Sales pipeline management

  Tracks deals, forecasts against quotas, and supports configure-price-quote (CPQ) workflows.
• Help desk

  Manages support cases with service-level agreements, live chats, FAQs, and a customer portal.
• Mobile app

  Available on Android and iOS for business card scanning, voice notes, and meeting navigation.
• Third-party integrations

  Connects with over 500 applications including Mailchimp, Microsoft Outlook, Google, QuickBooks, Xero, and Zapier.

What are the use cases of Vtiger CRM?

• Post-sales workflow automation

  A customer service manager uses workflows to handle post-sales activities, reducing contracting time from two to three months to under 30 days according to a vendor testimonial.
• Cross-channel lead engagement

  Marketing and sales teams use unified customer data to summarize touchpoints and conduct targeted outreach based on campaign analytics.

Vtiger CRM Pricing Information:

• Free trial

  15-day access without requiring a credit card; includes core features.
• Free Edition

  Listed as an available tier; specific limits are not detailed in the source.
• Developer Edition (VTAP)

  Listed as an available tier; specific limits are not detailed in the source.
• Paid plans

  The vendor mentions flexible editions for startups, SMBs, and enterprises, but exact prices and billing periods are not provided in the source.