What is PagerDuty?
PagerDuty is an AI-first operations platform built to help engineering, IT, and customer support teams respond faster, reduce downtime, and automate routine work. Instead of drowning in alerts and manual tasks, teams use PagerDuty to detect issues early, coordinate responses seamlessly, and even let AI agents handle fixes—so humans can focus on building, not firefighting.
Trusted by 70% of the Fortune 100, PagerDuty turns chaotic incidents into smooth, automated workflows. With over 16 years of real-world incident data, its AI learns from billions of events to predict problems before they escalate and cut alert noise by up to 91%.
What are the features of PagerDuty?
- AI Agents: Autonomous agents like SRE Agent detect, diagnose, and fix incidents automatically—reducing responder needs by 25%.
- Incident Management: End-to-end orchestration that unifies detection, response, resolution, and post-incident learning in one place.
- Smart Alerting: Machine learning filters out 91% of noise, routing only critical alerts to the right people at the right time.
- 750+ Integrations: Works natively with tools like Slack, Microsoft Teams, Datadog, ServiceNow, and more via open APIs and bi-directional sync.
- PagerDuty Advance: Generative AI that summarizes incidents, drafts runbooks, and surfaces insights during high-pressure situations.
- Status Pages: Public or internal dashboards that provide real-time system status for transparency and trust.
What are the use cases of PagerDuty?
- Security Incident Management: Rapidly detect and contain breaches with automated playbooks and cross-team coordination.
- LLMOps & AIOps: Monitor and manage AI/ML model performance and infrastructure reliability using AI-driven insights.
- FinOps & ComplianceOps: Automate audit trails and cost-alert workflows to meet SOX and financial governance requirements.
- Customer Experience Operations: Bridge support and engineering teams to resolve user-impacting issues before customers notice.
- Remote-Location Operations: Manage distributed infrastructure (like retail stores or field devices) with consistent incident protocols.
- Digital Operations Resiliency: Ensure uptime for critical digital services through proactive monitoring and AI-powered remediation.
How to use PagerDuty?
- Start with a free trial to connect your existing monitoring tools (like Prometheus or New Relic) in minutes.
- Set up on-call schedules and escalation policies so the right person gets notified—no more missed pages.
- Enable AI Agents (like SRE Agent) to auto-triage common incidents based on historical patterns.
- Integrate with Slack or Microsoft Teams to manage incidents directly from your chat workspace.
- Use Post-Incident Reviews to document root causes and feed learnings back into your automation rules.
- Explore the Template and Prompt Library in PagerDuty University to accelerate AI agent customization.
