What is Alchemer?
Alchemer is a powerful online survey and customer experience management tool designed to help businesses gather and act on valuable feedback. Whether you're looking to improve customer satisfaction, employee engagement, or market research, Alchemer offers a flexible and user-friendly platform that can be tailored to your specific needs. With its robust features and integrations, Alchemer makes it easy to collect, analyze, and turn feedback into actionable insights, helping you make data-driven decisions that drive growth and success.
What are the features of Alchemer?
- Flexible Survey Design: Create custom surveys with a variety of question types, including multiple choice, open-ended, and rating scales. The intuitive drag-and-drop interface makes it simple to design and customize your surveys.
- Real-Time Feedback Collection: Collect feedback in real-time from your website, app, or third-party channels. Alchemer's digital feedback tools allow you to capture customer opinions at key moments, ensuring you get the most relevant and timely data.
- Advanced Analytics and Reporting: Gain deep insights with advanced analytics and reporting tools. Alchemer provides detailed reports, dashboards, and visualizations to help you understand your data and make informed decisions.
- Workflow Automation: Automate your feedback processes with powerful workflow automation. Set up triggers and actions to streamline your operations and ensure that feedback is acted upon quickly and efficiently.
- Integration Capabilities: Connect Alchemer to over 400 business systems, including CRM, marketing, and analytics tools. This seamless integration helps you centralize your data and make it accessible to everyone in your organization.
- AI-Powered Insights: Leverage AI technology to turn text feedback into actionable insights. Alchemer’s AI tools help you identify trends, sentiment, and key themes, making it easier to understand and act on customer feedback.
What are the use cases of Alchemer?
- Customer Experience (CX) Programs: Build and scale a CX program that transforms feedback into loyalty, retention, and revenue. Use Alchemer to collect and analyze customer feedback across multiple touchpoints, from surveys to in-app interactions.
- Employee Engagement Surveys: Improve talent acquisition, engagement, and retention by collecting feedback throughout the employee lifecycle. Use Alchemer to create and distribute employee surveys, and then analyze the results to make data-driven HR decisions.
- Market Research: Conduct comprehensive market research with ease. Design and launch surveys, reach global audiences, and deliver actionable insights and analysis in a fraction of the time.
- Product Management: Develop a winning product strategy with feedback and engagement tools that provide real-time insights into what customers care about most. Use Alchemer to gather and analyze product feedback, and then use that data to inform your product roadmap.
- Marketing and Voice of Customer (VOC): Understand the “why” behind your customer data with omnichannel feedback collection and analytics. Use Alchemer to collect and analyze customer feedback from various sources, and then use that data to drive marketing and VOC initiatives.
How to use Alchemer?
- Create Your First Survey: Start by logging into your Alchemer account and navigating to the "Surveys" section. Click "Create New Survey" and choose a template or start from scratch.
- Design Your Survey: Use the drag-and-drop interface to add and customize questions. You can choose from a variety of question types, including multiple choice, open-ended, and rating scales.
- Distribute Your Survey: Once your survey is ready, you can distribute it via email, social media, or embed it on your website or app. Alchemer also offers options for SMS and kiosk distribution.
- Collect and Analyze Data: As responses come in, you can view and analyze the data in real-time. Use Alchemer’s advanced analytics and reporting tools to gain insights and make data-driven decisions.
- Automate Workflows: Set up automated workflows to streamline your feedback processes. For example, you can set up triggers to send follow-up emails based on survey responses or automatically update your CRM with new data.
- Integrate with Other Tools: Connect Alchemer to your existing business systems, such as CRM, marketing, and analytics tools. This will help you centralize your data and make it more accessible to your team.
