Vital

What is Vital?

Vital is AI-powered patient experience software for hospitals and health systems that guides patients and families through emergency, inpatient, and urgent care visits. The platform sits on top of existing EHR systems to predict wait times, explain test results, and simplify discharge instructions. Access requires a demo request and integration with the facility's electronic health record system.

What are the features of Vital?

• Wait time prediction

  Uses live EHR data and AI to estimate how long patients will wait during their visit.
• Test result explanation

  Interprets and communicates clinical test results to patients in understandable language.
• Automated education assignment

  Delivers relevant educational materials to patients based on their current care status.
• Discharge simplification

  Streamlines discharge instructions to reduce confusion when patients leave the facility.
• EHR integration

  Connects to Epic, Cerner, MEDITECH, Veradigm, and other systems via FHIR, HL7, or ADT feeds.
• Security compliance

  Maintains HIPAA compliance, HITRUST CSF certification, and AICPA SOC 2 standards according to the vendor.

What are the use cases of Vital?

• Emergency departments aiming to reduce left-without-being-seen rates by keeping patients informed during waits.
• Inpatient units seeking to lower readmission rates through clearer discharge communication.
• Hospital finance teams modeling potential revenue retention from avoided walkouts and captured follow-up appointments.