What is Superorder?
Superorder's AI Agents are like having a super-smart assistant for your restaurant. They help you manage your reputation, boost delivery profits, and create better customer experiences. Imagine being able to turn unhappy customers into happy ones, get more 5-star reviews, and keep track of your finances without breaking a sweat. That’s what Superorder is all about—making your restaurant run smoother and more profitably.
What are the features of Superorder?
- Surveys & Feedback Agent: Collects real-time feedback from customers and turns it into actionable insights, helping you improve and grow.
- Review Management Agent: Responds to online reviews with personalized, on-brand messages, turning complaints into opportunities for recovery.
- Delivery Profitability Agents: Tracks and manages your delivery business, ensuring accuracy and profitability with automated reconciliation and real-time alerts.
- AI Scorecards, Insights & Alerts: Provides detailed analytics and trends, helping you make informed decisions and stay ahead of the competition.
What are the use cases of Superorder?
- Managing Online Reviews: Automatically respond to customer reviews on platforms like Google and Yelp, turning negative feedback into positive outcomes.
- Improving Customer Experience: Send out surveys right after a customer’s visit to gather feedback and address any issues before they become public.
- Maximizing Delivery Profits: Track and reconcile third-party delivery orders, and get real-time alerts for any downtime or financial discrepancies.
- Enhancing Menu Design: Use customer feedback and data to refine your menu, ensuring that you’re offering what your customers love.
How to use Superorder?
- Set up your account and connect your restaurant’s online profiles.
- Customize the AI agents to match your brand’s voice and tone.
- Start sending out surveys and monitoring customer feedback.
- Review and act on the insights provided by the AI scorecards.
- Regularly check and respond to online reviews using the Review Management Agent.
- Monitor and optimize your delivery operations with the Delivery Profitability Agents.
