What is Heidi?
Heidi is an AI care partner designed specifically for modern clinicians. Think of it as your co-pilot for the entire patient visit—from the moment you walk in the room to the final follow-up. It handles the tedious administrative work like writing notes, finding clinical evidence, and managing follow-up tasks, so you can focus on your patients instead of your computer screen. With over 2.6 million patient visits supported in a single week, it's proven to help doctors get to lunch on time and go home on time.
What are the features of Heidi?
- Scribe (Voice Capture): A clip-on microphone that follows you through your rounds. It captures the conversation so you don't have to type notes at a desk. Your voice does the work wherever your cursor lands.
- Evidence (Clinical AI): Unlimited access to clinical evidence on demand. Just ask Heidi a clinical question, and it pulls up the latest guidelines and information to support your decisions.
- Task Automation: Tackles the entire list of follow-up work, including coding (ICD and CDI), care gap identification, patient communications, repeat prescription processing, and referral triage.
- Revenue Leakage Prevention: Identifies missed billing opportunities and ensures your practice captures every dollar it's owed, helping your bottom line (the P&L).
- Remote Capability: Works just as well for remote clinical decisions as it does in the exam room, so you can stay connected to your patients anywhere.
- High Compliance Standards: Built to meet GDPR, HIPAA, and UK GDPR requirements, with a dedicated Trust Center for safety and security.
What are the use cases of Heidi?
- Busy Family Practitioner: Use Heidi to scribe the entire visit while you talk to the patient, then have it automatically generate the clinical note, code the visit, and identify any care gaps (like a missed mammogram).
- Nurse managing Chronic Care: Let Heidi handle the repetitive work of RPM (Remote Patient Monitoring) outreach and chronic-care follow-ups, freeing you up for direct patient triage.
- Mental Health Professional: Capture sensitive therapy sessions with the voice mic, ensuring accurate notes without breaking the therapeutic flow.
- Specialist with Complex Referrals: Use Heidi to triage incoming referrals, catch patients who fall through the cracks, and manage specialty pharmacy refills automatically.
- Dentist or Veterinarian: Adapt your documentation workflow to your specific field, with an AI that understands the unique language and coding requirements of dental or animal care.
- Clinical Trainee: Access instant clinical evidence right in the flow of your work, supporting your learning and reducing the risk of missing a key guideline.
How to use Heidi?
- Start Your Visit: Open Heidi on your desktop or tablet. The Scribe feature is ready to listen with a simple voice command or click.
- Dictate Naturally: Talk to your patient as you normally would. Heidi captures the conversation and structures it into a clinical note in real-time.
- Ask for Evidence: If you need to check a guideline or medication interaction, just type or say your question to the Evidence feature. It surfaces relevant information instantly.
- Review and Finalize: At the end of the visit, review the auto-generated note. It handles coding and billing recommendations automatically, so you just need to confirm.
- Let it Automate: After the visit, Heidi works in the background to process referrals, refills, and follow-up communications, keeping your schedule on track.
